Refund, Return & Exchange Policy

Returns and exchanges are accepted within 30 days of the original purchase date. No returns or exchanges will be accepted after 30 days.

Store Credit

If you are not satisfied with your purchase, you may request a return for store credit only. We do not offer refunds to the original form of payment.

To be eligible for store credit, the item must:

• Be returned within 30 days of purchase.
• Be unworn and unused.
• Be in the same condition in which you received it.
• Have all original tags attached.
• Be returned in its original packaging.
• Include the original receipt or other proof of purchase.

The customer is responsible for all return shipping costs. The customer may also be responsible for any loss in value if an item is returned in a condition that is not consistent with the requirements above.

How to Start a Return

To request a return or exchange, please contact us at info@theexcellencesstore.com before sending any item back.

You must receive approval from Excellence’s Store before shipping your item. Unauthorized returns may not be accepted.

Once your return request is approved, please send the item to:

Excellence’s Store
406 Gateway Drive #1079
Brooklyn, NY 11239

After we've received and inspected your item, we will notify you by email whether your return has been approved or denied for store credit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives defective or damaged, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and determine the appropriate resolution.

Items that are determined to be defective or damaged within 30 days of purchase may be replaced at no additional cost.

Exceptions / Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Fashion earrings
• Custom or personalized products
• Sale items
• Gift cards

If you are unsure whether a specific item is eligible for return or exchange, please contact us before sending it back.

Exchanges

Excellence’s Store offers exchanges within 30 days of purchase. To qualify for an exchange, the item must be unworn, unused, and in the same condition in which it was received.

We will replace items that are determined to be defective or damaged within 30 days at no additional cost.

We also offer exchanges for size-related issues, provided the item is unworn, unused, and in its original condition.

The customer is responsible for:

• Shipping the original item back to Excellence’s Store.
• Paying the shipping costs associated with sending the replacement or exchanged item.

Once your exchange is approved, you will receive an invoice for the applicable shipping costs for the replacement item. The exchange will be processed after the required shipping payment is received.

Questions

If you have any questions or concerns regarding our return, store credit, or exchange policy, please contact us at info@theexcellencesstore.com